Answer three questions. Haven assembles a clear, factual complaint you can file with the FCC in about two minutes — and a matching message for your provider.
On the FCC portal choose Internet as the issue area, paste your text, and submit. Providers are expected to respond to informal complaints, generally within 30 days.
Hello — I'm a customer and a parent. I configured protective DNS filtering on my household's own devices. Your network appears to be overriding or blocking these settings, which means my family is not receiving the protections we chose. Please confirm: (1) whether you redirect or intercept customer DNS traffic, (2) how I can opt out of that interception, and (3) a timeline for restoring my household's configured settings. I've documented the technical details and am prepared to file an FCC consumer complaint if this can't be resolved. I'd prefer to resolve it with you directly.