Is this spyware? Will I be reading my child’s messages?
No, and you could not if you wanted to. Haven never reads messages, never tracks location, and never reports one person’s browsing to another. It shapes a space rather than watching the people in it. That is a deliberate refusal, not a feature we have yet to build — monitoring is exactly what makes teenagers uninstall these products and resent the person who installed them.
What is an “innernet”?
The internet is inter — the network between everyone. Your innernet is the inner part: a bounded space where adult content does not resolve, search and video safety are locked on, and the company behind every purchase is visible while you shop. It is still the real internet, not a children’s sandbox. It just has an edge, and you know where the edge is.
Can we leave it? What if we need something outside?
Of course — it is a space, not a cage. Step out whenever you like. The point of the coverage map is that you always know when you have. What most families discover is that the things pulling them out are apps they never actually needed, which is why every app in the map comes with its browser route back inside.
Why does Haven keep telling me to use the browser instead of the app?
Because a native app pins its own connection and ignores every protection on your network — no DNS product on earth can see inside one. The same service in a browser sits fully inside your innernet with Haven on the page. Same account, same cart, same feed. You lose push notifications, which for most of these apps is the point.
Isn’t this just family DNS with extra steps?
DNS is one wall of the room. Alone it blocks known adult domains and nothing else: it does not lock SafeSearch, does not tell you when your browser is quietly routing around it, does not weigh the company behind a purchase, and never admits what it is missing. Haven does those four things, and the free tier of the DNS layer stays free because that part should be.
I already have Screen Time, Family Link, Xbox settings, Roblox settings…
That is the problem, not your setup. Nine dashboards with nine PINs is unmaintainable and almost everyone abandons it. Haven refuses to be the tenth: it makes one space genuinely clean, tells you which of those settings still matter, and tells you which you can stop maintaining because the browser already covers them.
Do I need children to use this?
No. A good number of people want a clean internet for themselves — no adult content, honest commerce, nobody looking over their shoulder. Haven works exactly the same way with a household of one, and there is no accountability partner reading your history.
Why don’t I need to touch my router?
Haven protects at the device level — a small setup on each computer, tablet, and phone. Router settings are fragile, confusing, and often locked by internet providers; Haven simply does not depend on them. Protection travels with the device onto any network.
How do the shopping verdicts work?
Haven resolves the site, brand, or marketplace seller to a company, then weighs documented evidence — public benchmarks, supply-chain records, corporate conduct — across four dimensions. The result is a verdict with reasons, sources, a confidence level, and a date. Nothing is a black box.
What data does Haven use about my family?
Haven looks up the domains and brands your browser encounters to render verdicts. Household activity logging, for your own dashboard, is optional and controlled by you. Haven’s company research uses public sources — your family’s data is never what is for sale.
What happens when a company is unknown?
Haven says so. The verdict “insufficient visibility” means there is not enough evidence for a confident answer — an honest unknown, never a guess dressed up as certainty. Unknown companies are queued for research.
What if my internet provider blocks Haven’s protections?
Haven verifies that protection is actually active, and detects when a network overrides your DNS choices. If that happens, Haven Voice helps you act: a pre-written FCC complaint, provider contact templates, and a coalition of families experiencing the same thing.
How do PIN overrides work?
When a page is paused, a parent can enter the household PIN and grant timed access — 15 minutes, an hour, or until tomorrow. Overrides are logged for the household record, and children never see the PIN.