Troubleshooting → Household rules & devices
A device is not picking up the household settings
Rules live in one place and travel to devices. When a device is out of step it is almost always the code it was given, or a sync it never completed.
What is probably going on
Most likely
The device was given a code that is no longer current, most often because the join code was replaced after that device was set up.
Check this firstThe extension options show a sync error rather than a date.
- Open the extension options and enter the current join code from your dashboard.
- Press "Sync now" and confirm the rule count matches.
Cause 2
The device has never synced. A device that was configured but never reached Haven applies nothing.
Check this firstThe options page says the device has never synced.
- Press "Sync now" while the device is online.
- If it fails, check whether a network is blocking the request — a school or work network often will.
Cause 3
It synced, and the rule was written after that. Sync is on a schedule, not instant.
Check this firstThe last sync time is older than when you wrote the rule.
- Press "Sync now" rather than waiting.
Next door to this
Still stuck?
Two doors, and neither of them is a queue you never hear back from.
Last checked 2026-08. Nothing on this page was written by a model — a made-up menu path is worse than no instruction at all, and this is the page somebody reads when they are already stuck.